Career Advice

Is Customer Service Right For You?

Job Reactor 22 February, 2021

Customer service is a vast and still growing job market all over the world. Not only is customer service a healthy job market with job openings posting almost constantly, but it is also one of the most flexible job roles as well. Keep reading to learn what customer service has to offer

Diverse Opportunities

Customer service positions come in a variety of packages. Any type of business you can imagine needs customer service reps. These businesses can be found in almost any industry: health care, technology, education, commerce, you name it. With many different industries represented, you are sure to find something that sparks your interests.


Another great aspect of this occupation is that most customer service positions allow a great amount of flexibility. Customer service roles can be filled on location, at home, over the phone, or through chat. For those looking for work-from-home employment, this is often a great place to start. More and more companies are switching their customer service agents to remote positions. This is beneficial both for the employer and the employee.

Required Skills

In most cases, customer service positions will provide on-the-job training. Some skills which are useful in this position include:

  • Communication
  • Problem-solving
  • Self-direction
  • Time management
  • Opportunities

Customer service positions often provide room for growth and movement within a company. Customer service reps who display a strong work ethic and company loyalty will find opportunities as team leaders, supervisors, or other positions within the company which become available.

Customer service is often a great way to get started within a business and work your way up. It is also a great position to find work-from-home opportunities.